Namazie International insists on sourcing all of its products from pre-approved suppliers to ensure that the goods that we supply meet the exacting quality control standards set by our customers.

For each and every shipment we ensure the uniform and consistent standard of quality for natural rubber that we supply.

Even so quality issues and claims arise from time to time and our company takes each and every quality claim very seriously. We undertake full responsibility even though we might not be directly involved in the production process.

Our staff respond speedily and are always available to personally inspect any claim arising from any of our shipments.

With the cooperation of producers we try to resolve our customers’ quality issues as expeditiously as possible.

Our local staff have both technical knowledge and extensive experience to be able to provide our customers with practical solutions and advice in the events of such quality problems.

Our Quality Policy is defined and strongly driven by the following management principles and behaviors:

Fully identify and conform to the needs of our customers, improving customer satisfaction.

Monitor and review our service provision and processes, identifying potential errors and implementing the necessary actions to eliminate them.

Provide extensive staff training, promoting a ‘do it right first time’ attitude towards quality.

Forge partnerships with our suppliers and major players in the Private and Public Sectors to ensure optimum business performance. We also ensure that our suppliers and partners that may be used in the delivery of our services also comply with our quality philosophy and company policies.

Achieving and maintaining a standard of excellence in the operation of our business.

Maintaining our reputation for honesty and integrity and ensuring that this is reflected throughout the organization.

Providing sufficient resources and equipment to ensure that we can operate to the documented management system. The management system is based on the principles of ISO9001:2015, the International Standard for Quality Management Systems.

Ensuring that our quality management system provides a framework for the management and control of our activities for Quality, Environment, and Health & Safety. It also assists in establishing and reviewing strategic objectives for the company.

Ensuring that all company policies and procedures have the full support of senior management.

Continually monitoring and reviewing our Quality Policy to ensure that it remains relevant and effective to the changing needs of our customers.

Continuous appraisal of our business to ensure that the quality of service we provide fully and consistently meets our customers’ expectations and all current and impending legislative requirements.

The effectiveness of our quality system is monitored by planned audits, management reviews and customer satisfaction surveys to ensure quality service delivery.

Continuously review and ensure comply with the regulatory and legislative requirements